Privacy Policy

Information We Collect

Coast Love Collection, LLC ("Coast Love Collection," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

We may collect information that you provide directly to us, including:

• Name
• Email address
• Billing and shipping address
• Phone number
• Order and purchase information
• Communications you send to us
• Information submitted through forms on our website

Payment information is processed through our payment service providers. We generally do not directly store your full payment card information.

We may also automatically collect certain information when you use our website, including:

• IP address
• Browser and device information
• Pages viewed
• Referring pages or websites
• Approximate location based on IP address
• Dates and times of visits
• Website interactions and navigation
• Shopping cart and checkout activity

How We Use Your Information

We may use information we collect to:

• Process and fulfill orders
• Arrange production, shipping, and delivery
• Provide order confirmations and tracking information
• Process payments and refunds
• Respond to questions and customer service requests
• Communicate with you about your order
• Maintain and improve our website
• Understand how visitors use our website
• Detect and prevent fraud, misuse, or security issues
• Comply with legal and regulatory requirements
• Send marketing communications where permitted and where you have chosen to receive them

Order Fulfillment

Because our products are made to order, information necessary to produce and deliver your purchase may be shared with third-party service providers involved in order fulfillment, printing, shipping, and delivery.

We only provide the information reasonably necessary for those providers to perform services related to your order.

Shopify and Payment Processing

Our online store and checkout may be powered by Shopify and its associated services.

When you make a purchase, Shopify and applicable payment providers may collect and process personal information necessary to complete your transaction, prevent fraud, and provide their services. Their handling of your information is also subject to their own privacy policies and terms.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, maintain shopping cart functionality, understand website usage, improve performance, and measure the effectiveness of our content or marketing.

You may be able to control or disable certain cookies through your browser settings or any cookie preference tools made available on our website.

Disabling certain cookies may affect the functionality of the website.

Analytics and Session Replay

We may use analytics and website experience tools to better understand how visitors interact with our site.

These technologies may collect information about interactions such as pages viewed, clicks, scrolling, navigation patterns, and general website activity. Some tools may use session replay technology to recreate website interactions for purposes such as troubleshooting, improving usability, and understanding how visitors use the site.

We do not intentionally use session replay tools to collect sensitive payment information, passwords, or other information that should remain private.

How We Share Information

We may share personal information with service providers that help us operate our business, including providers that support:

• Website hosting and ecommerce services
• Payment processing
• Order production and fulfillment
• Shipping and delivery
• Email communications
• Website analytics
• Security and fraud prevention
• Customer support

We may also disclose information when required by law, to respond to lawful requests, protect our rights or property, prevent fraud, or protect the safety of Coast Love Collection, our customers, or others.

We do not sell personal information for money.

Marketing Communications

If you choose to receive marketing emails or other promotional communications from us, you may unsubscribe at any time by following the unsubscribe instructions included in those communications.

You may still receive non-marketing communications related to purchases, orders, customer service requests, or other transactions with us.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We take reasonable administrative and technical measures to help protect personal information.

However, no website, online service, or method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain information about how your personal information is used or disclosed
• Opt out of certain marketing communications
• Exercise other rights available under applicable privacy laws

To submit a privacy-related request, please contact us using the contact information provided on our website.

We may need to verify your identity before completing certain requests.

Children's Privacy

Our website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the "Last updated" date will be revised.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Coast Love Collection, LLC

through the contact information provided on our website.